Bilingual Customer Support Agent — English and Spanish

Job overview

The Bilingual Customer Support Agent — English and Spanish role is hybrid in Winston-Salem, NC. Pay is $22–$25 per hour on a W-2 basis. The client needs support for small-business owners using a new online ordering platform. The agent helps customers register, resolve login and ordering issues, and complete initial transactions in English and Spanish. Accurate CRM documentation, clear guidance, and escalation of technical issues help customers begin using the platform successfully.

What you'll do

• Handle inbound calls in English and Spanish
• guide customers through account setup, registration, login, and first orders
• document interactions in English in the CRM
• escalate technical issues
• and follow customer-data, call-recording, privacy, and consent procedures.

What we're looking for

Skills & competencies

bilingual customer support agent

english and spanish

hybrid

winston-salem nc

eliassen group

$22–$25/hour

inbound calls

account setup

online ordering platform

crm documentation

w-2

customer service

Work arrangement

• Weekend coverage required

Benefits & perks

• For eligible W-2 consultants: medical, dental, and vision benefits
• 401(k) with company match
• life insurance. Regularly scheduled employees working 30 or more hours weekly may also be eligible for pre-tax accounts, voluntary benefits, disability insurance, and sick time where required.

Why this role

Hybrid on-site arrangement; fluent English and Spanish required; formal Spanish-language proficiency assessment required.

About the employer

Eliassen Group is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.