Client Experience Coordinator

Job overview

The Client Experience Coordinator role is onsite in Birmingham, MI, with compensation of $18–$20 per hour; the posting notes room to grow beyond that range for the right candidate. BeautiLab is a luxury medical spa, and this role shapes the client experience from arrival through checkout. The coordinator manages front-desk interactions and appointment logistics, supports providers and client follow-up, and helps keep reception and retail operations organized so clients receive a polished, informed experience.

What you'll do

• Welcome clients
• manage calls, texts, and inquiries
• schedule, confirm, and reschedule appointments
• manage provider schedules, cancellations, and waitlists
• check clients in and out and process payments
• maintain client profiles, forms, and documentation
• answer basic questions about treatments, services, and skincare products
• coordinate consultations
• follow up with prospective clients and leads
• rebook clients and assist with treatment-plan scheduling
• support memberships, packages, promotions, gift cards, retail sales, and product replenishment
• maintain reception and retail areas
• communicate schedule changes and client needs
• assist with opening, closing, and administrative tasks
• maintain confidentiality and follow HIPAA requirements.

What we're looking for

Skills & competencies

client experience coordinator

birmingham mi

beautilab

medical spa

client service

appointment scheduling

front desk

aesthetics

skincare

hipaa

$18–$20/hour

hands-on training

Work arrangement

• Weekend coverage required

Benefits & perks

• $450 monthly employer contribution toward medical insurance
• free vision and dental coverage
• 401(k)
• paid time off. Benefits listed for employees working 30+ hours per week include medical, dental, vision, FSA, long-term disability, life insurance, and childcare/private education benefits at a sister school.

Why this role

Hands-on training provided. Zenoti experience strongly preferred; prior medical spa, plastic surgery, dermatology, aesthetics, luxury wellness, hospitality, or high-touch client-service experience is a plus.

About the employer

Glynn & Associates, llc is hiring for this role. Industry: All Other Outpatient Care Centers. Sector: 62.