Bilingual Tax Return Resolution Specialist

Job overview

The Bilingual Tax Return Resolution Specialist is an onsite seasonal role in Austin, TX, at either Prosper Center South or Prosper Center North. The stated pay is $19–$20 per hour. Foundation Communities’ Tax Help program provides tax return preparation at Austin-area tax sites during the 2027 filing season. The specialist contacts taxpayers to resolve electronically rejected returns, troubleshoots diagnostic issues, and supports tax-site operations. The role helps ensure returns are transmitted and corrected accurately while protecting client confidentiality and maintaining organized records.

What you'll do

• Help transmitting managers ensure returns are transmitted and rejected returns are resolved correctly and promptly
• contact taxpayers about missing or incorrect information and explain transmission issues
• assist with tax preparation software settings
• serve as a resource to site managers for software and return issues
• file client paperwork and maintain organized records
• use email, scanning software, Google Drive, and other program technology
• protect client confidentiality
• complete paid training and tax certifications.

What we're looking for

Skills & competencies

bilingual tax return resolution specialist

foundation communities

austin tx

onsite

seasonal

temporary

$19–$20/hour

tax help program

rejected tax returns

taxpayer support

tax software

paid training

english and spanish preferred

weekends may be scheduled

Work arrangement

• Weekend coverage required

Why this role

Temporary position from mid-December 2026 through April 2027; no previous experience required; English proficiency required and English/Spanish proficiency preferred; full-time and part-time schedules may include weekdays, evenings, and weekends.

About the employer

Foundation Communities Inc is hiring for this role. Industry: Tax Preparation Services. Sector: 54.