Customer Support Advocate

Job overview

The Customer Support Advocate role is an in-office, full-time position in Helena, MT. Compensation is not specified. Montana Internet provides internet service and focuses on delivering internet access and support to customers in Montana. The role serves as a frontline resource for customers experiencing internet and network issues. Troubleshooting, clear guidance, ticket management, and coordination with sales and field technicians help customers restore connectivity and receive effective support.

What you'll do

• Provide frontline technical support by phone, chat, and email
• troubleshoot fixed wireless and fiber connectivity
• assist with home and business networking, Wi-Fi, routers, connected devices, and email
• guide customers through troubleshooting
• create and manage support tickets
• escalate advanced issues
• assist with basic billing questions and payment processing
• explain services and products
• collaborate with sales and field technicians
• contribute to internal troubleshooting documentation.

What we're looking for

Skills & competencies

customer support advocate

entry-level

technical support

internet connectivity

fixed wireless

fiber

wi-fi

network troubleshooting

helena mt

montana internet

four-day workweek

paid training

Work arrangement

• Weekend coverage required

Benefits & perks

• 100% employer-paid health insurance
• PTO and sick leave accrue from the first day
• paid holidays and one floating holiday
• company-paid home internet where available
• ongoing training and career development.

Why this role

After training, the schedule moves to a four-day workweek; full-time employees work 32 hours and are paid for 40 hours. Training is 40 hours, and occasional help on a scheduled day off may be requested for business needs.

About the employer

Montana Internet is hiring for this role. Industry: Wired Telecommunications Carriers. Sector: 51.