Front Desk Agent — Day and Night Shifts

Job overview

The Front Desk Agent role is onsite in Portland, OR, with daytime and overnight Night Audit shifts available. Compensation is not specified. The position supports guest service and hotel operations at an IHG hotel. The agent welcomes guests, handles check-ins and check-outs, assists with reservations and concerns, processes payments, and coordinates with other departments. Night Audit duties include financial reporting, transaction reconciliation, monitoring overnight activity, and helping set up breakfast as needed.

What you'll do

• Welcome guests
• handle check-ins, check-outs, and reservations
• answer questions and respond to requests
• resolve concerns professionally
• process payments and maintain accurate records
• protect guest information
• coordinate with housekeeping and other departments
• follow IHG standards and hotel policies
• for Night Audit, complete nightly financial reports, reconcile transactions, monitor overnight activity, and assist with breakfast setup as needed.

What we're looking for

Skills & competencies

front desk agent

portland or

on-site

day shift opportunity

night audit

guest check-in

reservations

payment processing

hotel operations

ihg

room discounts

training opportunities

Work arrangement

• Weekend coverage required

Benefits & perks

• Applicable IHG employee room discounts and training opportunities.

Why this role

The posting offers daytime and overnight Night Audit shifts and flexibility for evenings, weekends, and holidays depending on the position. Applicable IHG employee room discounts and training opportunities are listed.

About the employer

Pdk Airport LLC DBA Holiday Inn Portland Airport is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.