Account Manager II, Customer Collections

Job overview

The Account Manager II role is onsite in Dallas, TX, with a Monday–Friday schedule from 8:00 AM to 5:00 PM and one Saturday per month from 8:00 AM to 12:00 PM. The posting states pay of $20.50–$24.00 per hour upon conversion to permanent employment, plus commission eligibility after 90 days. Addison Group is hiring for a client in financial services and consumer lending. The role manages moderately delinquent customer accounts while providing service and identifying payment solutions. Accurate documentation and compliance with collection procedures support effective account resolution and customer relationships.

What you'll do

• Manage accounts primarily 30–60 days past due
• make inbound and outbound customer calls
• establish payment arrangements
• provide service to delinquent and current accounts
• research outdated contact information and conduct basic skip tracing when needed
• document interactions and account activity
• follow collection procedures and regulatory requirements
• protect confidential customer information
• complete required training and assessments
• meet productivity and quality expectations.

What we're looking for

Skills & competencies

account manager ii

customer collections

consumer lending

financial services

delinquent accounts

payment arrangements

customer service

skip tracing

addison group

dallas tx

$20.50–$24.00 per hour

saturday schedule

Work arrangement

• Weekend coverage required

Benefits & perks

• Dental, vision, and health benefits available after 60 days on contract
• commission eligibility after 90 days upon conversion to permanent employment.

Why this role

The posting describes contract-to-hire employment and states that health, dental, and vision benefits are available after 60 days on contract.

About the employer

Addison Group is hiring for this role. Industry: Consumer Lending. Sector: 52.