Guest Services Manager

Job overview

The Guest Services Manager works onsite at Wyndham Grand Rio Mar in Rio Grande, Puerto Rico. The stated salary range is $40,000–$47,000 per year. The resort describes its setting between the Atlantic coast and the foothills of El Yunque and operates guest services across the property. The manager leads guest service operations from arrival through departure, overseeing front desk, concierge, bell services, and PBX. The role coordinates with events, sales, and other hotel teams, resolves escalated concerns, develops staff, and monitors service and operational performance to support guest satisfaction and resort objectives.

What you'll do

• Oversee front desk, concierge, bell services, and PBX
• monitor the guest experience and resolve concerns
• hire, train, and develop team members
• coordinate group arrivals, VIP guests, conventions, and event logistics
• implement service recovery
• train staff on upselling
• monitor performance metrics and report results
• manage staffing, scheduling, and budgets
• coordinate with hotel departments
• analyze guest feedback
• arrange personalized service and amenities.

What we're looking for

Skills & competencies

guest services manager

rio grande pr

wyndham grand rio mar

hospitality

$40k–$47k/year

full-time

guest experience

front desk

concierge

bell services

pbx

events coordination

Work arrangement

• Weekend coverage required

Benefits & perks

• Learning and growth opportunities
• benefits supporting employee well-being.

About the employer

Rio Mar Hospitality Management is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.