Front Office Manager

Job overview

The Front Office Manager role is onsite in Chicago, IL, with a stated salary range of $61,000–$68,000 per year. The role supports the hotel’s Front Office department and reports to the Director of Front Office. The manager oversees front-desk and communications operations to meet hotel standards and support guest satisfaction. By guiding staff, maintaining service procedures, and coordinating daily information, the role helps ensure efficient guest service and accurate transactions.

What you'll do

• Oversee daily Front Desk Department operations
• ensure efficient guest registration, checkout, and telephone service
• observe front desk agents and attendants for compliance with procedures
• direct and train staff and operators
• assist with new-hire and ongoing training
• review arrivals, VIPs, special requests, room availability, and departures
• relay information to staff and the next shift
• ensure daily reports and forms are completed.

What we're looking for

Skills & competencies

front office manager

chicago il

vh lisle llc

hotel operations

front desk

guest services

staff training

guest registration

telephone service

daily reporting

$61k–$68k/year

weekend availability

Work arrangement

• Weekend coverage required

Benefits & perks

• Eligible team members may have medical, dental, and vision insurance
• paid time off
• six paid company holidays and one floating holiday
• 401(k) with up to 4% company match
• life and disability insurance
• employee assistance programs
• hotel and travel discounts.

Why this role

The posting describes a generally Monday–Friday schedule with hours varying by business demand; Saturdays, Sundays, or different work times may be required. Eligible team members may have access to benefits.

About the employer

Kiddie Academy of Cranberry Township is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.