Technical Service Specialist — Warranty Administration

Job overview

The Technical Service Specialist role is onsite in Columbus, OH; compensation is not specified. Modula manufactures vertical lift modules and automated storage and retrieval systems, and this role supports its Customer and Dealer Service organizations. The role manages warranty claims for Modula products, helping validate eligibility, resolve claims promptly, and maintain visibility into dealer service activity. It contributes to a positive customer and dealer experience while supporting warranty compliance and continuous improvement.

What you'll do

• Serve as a customer-facing contact for warranty inquiries and claim status
• review and process distributor claims
• verify eligibility
• communicate claim decisions and next steps
• coordinate investigations with Service, Engineering, Quality, and Supply Chain
• authorize repairs, replacements, credits, or returns within policy
• document claims
• track costs and trends
• support reporting, audits, and improvement initiatives.

What we're looking for

Skills & competencies

technical service specialist

warranty claims

warranty administration

customer service

dealer support

full-time

day shift

columbus oh

modula

industrial products

sap

salesforce

microsoft office

Work arrangement

• Weekend coverage required

Why this role

Supports warranty administration for Modula products and Certified Dealers; requires 2+ years of related experience in customer service, warranty administration, technical support, or an industrial/manufacturing environment.

About the employer

Modula Inc. is hiring for this role. Industry: Conveyor and Conveying Equipment Manufacturing. Sector: 33.