Customer Success Manager — eGaming

Job overview

The Customer Success Manager — eGaming is a full-time role associated with Youngstown, OH; the listing identifies the street address as “Remote,” but the structured listing classifies the role as onsite. Compensation is not specified. Arrow International makes charitable gaming products and electronic gaming systems for social and gaming venues. The role manages relationships with organizations in an assigned market and coordinates promotional activity with sales and e-gaming leadership. It supports retention and engagement by developing and deploying promotions, resolving issues, and coordinating timelines and new deployments within budget and legal requirements.

What you'll do

• Coordinate with organization and e-gaming leadership to understand goals
• participate in promotional and marketing strategy development
• serve as the main contact between organizations and Arrow International
• develop and organize promotions
• work within budget constraints
• ensure compliance with legal restrictions
• resolve organization issues
• support new deployments with sales
• assist with process improvement
• identify deployment risks and opportunities
• manage timelines across organizations.

What we're looking for

Skills & competencies

customer success manager

egaming

youngstown oh

arrow international

full-time

account management

promotions

marketing strategy

customer relationships

gaming industry

deployment coordination

retention and engagement

Work arrangement

• Weekend coverage required

Benefits & perks

• Profit-sharing
• 401(k) matching
• benefits
• paid time off, including an additional bonus week every July.

Why this role

Works across organization leadership, sales, and e-gaming management to plan and deploy promotions for charitable gaming markets.

About the employer

Arrow International Inc is hiring for this role. Industry: All Other Miscellaneous Manufacturing. Sector: 33.