Customer Care Representative

Job overview

The Customer Care Representative role is onsite in Melbourne, FL, with hours Monday through Friday, 8:30 a.m. to 5:30 p.m. Compensation starts at $15.00 per hour. The role supports Percepta’s automotive customer experience services for dealership personnel and vehicle owners. As a first point of contact, the representative resolves inquiries accurately and promptly across phone, email, web forms, and online applications. The work helps build customer trust through clear communication, follow-up, and coordination with internal teams.

What you'll do

• Respond to dealership personnel and vehicle-owner inquiries across communication channels
• research, resolve, document, and follow up on inquiries
• meet performance standards for productivity, accessibility, quality, and reliability
• escalate program concerns
• participate in meetings and training
• mentor or train newer team members and provide backup support when needed.

What we're looking for

Skills & competencies

customer care representative

customer service

automotive

dealership support

vehicle owners

phone and email support

melbourne fl

percepta

$15/hour starting rate

monday–friday

8:30 a.m.–5:30 p.m.

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, and life insurance
• FSA and HSA options
• 401(k)
• vacation and sick time
• paid holidays
• tuition reimbursement
• training and development
• Employee Assistance Program
• employee discounts and recognition program.

Why this role

Supports automotive customer experiences across multiple communication channels and includes mentoring and backup responsibilities.

About the employer

Percepta is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.