Customer Service Representative – State Farm Agent Team Member

Job overview

The Customer Service Representative – State Farm Agent Team Member role is onsite in Hixson, TN. Compensation is $38,000–$48,000 per year. The position supports Troy Cox - State Farm Agent in delivering customer experiences that reinforce the growth of its insurance agency. This role helps customers with insurance questions and policy updates, processes claims and follows up, and maintains accurate interaction records. By coordinating with agency colleagues and anticipating community members’ needs, the representative contributes to responsive customer service and agency growth.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

insurance

customer inquiries

policy information

policy changes

claims processing

customer follow-up

recordkeeping

hixson tn

troy cox state farm agent

$38k–$48k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonus, competitive salary, advancement opportunities, paid time off, and training and development.

Why this role

Performance-based bonus, advancement opportunities, paid time off, and training and development.

About the employer

Troy Cox - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.