Customer Experience Coordinator — Veterinary Emergency Hospital

Job overview

The Customer Experience Coordinator — Veterinary Emergency Hospital role is onsite in Brookfield, WI; compensation is not specified. Veterinary Emergency Group’s mission is to help people and their pets when they need it most through emergency veterinary care. The coordinator shapes the customer experience before, during, and after hospital visits by managing communications, responding empathetically to concerns, and keeping clinical teams informed. The role supports timely care and strong customer relationships while handling payments and sensitive financial and end-of-life discussions with compassion and confidentiality.

What you'll do

• Greet customers in person, by phone, and online
• oversee calls, emails, and texts
• record details and route urgent medical calls to a doctor
• resolve concerns
• update nursing staff and doctors
• provide confidential guidance on financial options and end-of-life decisions
• process payments
• follow up after visits
• capture special moments with permission.

What we're looking for

Skills & competencies

customer experience coordinator

veterinary emergency

customer service

hospital communications

emergency medical call routing

payment processing

pet care

part-time

brookfield wi

veterinary emergency group

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible work schedules
• learning and growth programs
• travel stipend for part-time credentialed or uncredentialed employees
• employee referral program
• scrubs, company merchandise, and food.

Why this role

Requires two or more years of customer service experience and advanced proficiency with computer programs and practice management software; nights, weekends, and holidays may be required on a rotating or as-needed basis.

About the employer

Veterinary Emergency Group (VEG) is hiring for this role. Industry: Veterinary Services. Sector: 54.