Digital Inside Sales Representative

Job overview

The Digital Inside Sales Representative is an onsite role based in Southbridge, MA, offering a salary range of $50,000 to $70,000 per year. This position supports the sales and marketing team at Renewal by Andersen | Esler Companies, a leader in the window-replacement industry. This role exists to facilitate customer engagement and appointment scheduling through digital communication platforms. The representative is responsible for managing prospect interactions, maintaining accurate records, and collaborating with leadership to meet daily activity targets and improve performance.

What you'll do

• Communicate with customers via text message using company-provided methodology
• Communicate with all customers, prospects, and teammates with professionalism, listening actively and show empathy
• Engage with customers by measuring and responding to sentiment
• Enter all information from the conversation into Enabled swiftly and accurately
• Partner with Inside Sales Coaches and Management team for questions or escalated customer situations
• Meet activity targets daily
• Report irresolvable situations to your immediate supervisor for appropriate resolution, avoiding argumentative, unprofessional behavior
• Meet regularly to discuss feedback on performance, develop strategies and ask questions
• Attend weekly team meeting
• Other job duties as assigned

What we're looking for

Skills & competencies

full-time

day shift

southbridge ma

renewal by andersen

inside sales

$50k-$70k/yr

customer service

sales

onsite

no travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, Dental, and Vision Insurance
• Teammate Assistance Plan
• Tuition Reimbursement
• 401k with 50% match up to 6% of your annual pay
• Paid Time Off
• Company Paid Holidays
• Paid Volunteer Time

Why this role

Includes weekly and monthly bonuses.

About the employer

Renewal by Andersen | Esler Companies is hiring for this role. Industry: Advertising Agencies. Sector: 54.