Client Service Representative (CSR)

Job overview

Compensation is $0 per year. The Client Service Representative (CSR) role is onsite in Hialeah, FL. The role supports South Florida Pet Emergency, serving the Hialeah and Miami Gardens area; the related clinic mission is to provide quality small-animal healthcare through an efficient, personal experience. The representative is a primary point of contact for clients, coordinating communication, appointments, records, and payments. The role helps clients understand services and supports an organized experience for people and animals visiting the clinic.

What you'll do

• Greet clients, answer phones, guide clients to exam rooms, explain products and services, manage medical records and correspondence, process payments and explain fees, reach out to current and potential clients, assist with marketing content, schedule appointments and follow-ups, manage emails and prescription orders, and maintain a clean work area.

What we're looking for

Skills & competencies

client service representative

csr

hialeah fl

south florida pet emergency

veterinary reception

client education

inbound calls

medical records

appointment scheduling

payment processing

weekend availability

holiday shifts

401(k) match

health insurance

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) and matching
• employee discounts
• health insurance
• paid time off
• advancement opportunity
• training and development.

Why this role

Requires scheduling flexibility for weekday, evening, weekend, and holiday shifts; English and Spanish proficiency is preferred.

About the employer

South Florida Pet Emergency is hiring for this role. Industry: Veterinary Services. Sector: 54.