Operations Manager / Customer Service Coordinator

Job overview

The Operations Manager / Customer Service Coordinator role is onsite in Zieglerville, PA. Compensation is $65,000–$72,000 per year. State of Mind Apparel is a custom clothing and merchandise company providing screen printing, embroidery, and promotional products. The role coordinates daily workflow across customer service, sales, graphics, and production, helping orders move from initial request through completion. It supports timely delivery, customer satisfaction, employee accountability, and ongoing improvements to operational efficiency and quality.

What you'll do

• Coordinate daily workflow across customer service, sales, graphics, and production
• support and guide employees
• serve as a primary contact for customer inquiries, orders, and issue resolution
• monitor orders and production timelines
• identify bottlenecks
• prioritize jobs and deadlines
• maintain order and customer communication records
• improve operational processes
• assist ownership with daily operational decisions
• and take on increasing operational and leadership responsibility as business knowledge grows.

What we're looking for

Skills & competencies

operations manager

customer service coordination

zieglerville pa

state of mind apparel

screen printing

embroidery

promotional products

production coordination

order management

customer relations

$65k–$72k

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid holidays, life insurance, health insurance, and paid time off.

Why this role

Opportunity to grow into a key operational and leadership role; screen printing, embroidery, or promotional products experience is a plus but not required.

About the employer

STATE OF MIND APPAREL LLC is hiring for this role. Industry: Commercial Screen Printing. Sector: 32.