Director, Sales & Customer Success

Job overview

The Director, Sales & Customer Success is a remote role with travel of approximately 25–35% for meetings, client engagements, and conferences; the listing identifies Phoenix, AZ. Base salary is $160,000–$170,000 per year, with stated OTE of $200,000–$212,500 and upside above target for exceeding plan. Empower Community Care develops and sustains evidence-based behavioral health programs and services for children, families, and communities.

What you'll do

• Lead, coach, and develop Specialty Sales Representatives and Customer Success team members
• manage pipeline reviews, forecasting, deal coaching, territories, and performance
• propose hiring plans and lead sourcing and interviewing
• coordinate with Enterprise Sales and RevOps
• identify and implement AI-enabled workflows
• lead the transition toward a regional pod model
• support the unified brand and cross-sell strategy
• represent the organization at industry events
• build onboarding and ramp plans
• coordinate sales-to-implementation handoffs
• report pipeline and team performance to executive leadership.

What we're looking for

Skills & competencies

director of sales

customer success

sales leadership

behavioral health

evidence-based programs

pipeline forecasting

regional pod model

ai sales workflows

remote

phoenix az

25–35% travel

$160k–$170k base

ote $200k–$212.5k

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• retirement savings
• paid time off and holidays
• life insurance.

Why this role

Foundational leadership role shaping the transition from independent sales roles to a coordinated regional pod model and supporting the organization’s unified platform strategy.

About the employer

Evidence Based Associates is hiring for this role. Industry: Human Resources Consulting Services. Sector: 54.