IT End User Services Specialist

Job overview

The IT End User Services Specialist is an onsite role in Austin, TX, with compensation of $20–$23 per hour. The position provides phone and face-to-face support to Goodwill Industries of Central Texas worksites.

What you'll do

• Resolve or escalate Tier 1 help desk tickets and follow up on outstanding issues
• create accounts and configure, image, install, upgrade, or replace hardware and software
• support conference-room audio and video equipment
• and maintain accurate internal asset records.

What we're looking for

Skills & competencies

it end user services

tier 1 help desk

windows 10

mac os x

office 365

active directory

pc hardware

printers and scanners

austin tx

goodwill industries of central texas

$20–$23/hour

a+ certification preferred

Work arrangement

• Weekend coverage required

Why this role

The role may require worksite travel and evening or weekend availability as needed.

About the employer

Goodwill Industries of Central Texas is hiring for this role. Industry: Human Rights Organizations. Sector: 81.