Estimator / Customer Service Representative – Manufacturing

Job overview

The Estimator / Customer Service Representative – Manufacturing role is onsite in Grand Rapids, MI. Compensation is not specified. Hood Container Corporation manufactures and supplies containerboard, kraft paper, corrugated boxes, high-graphic displays, and contract packaging. The role serves as a customer contact and coordinates with production, logistics, and sales to support accurate order processing and timely delivery. It also documents customer interactions and feedback to help improve the customer experience.

What you'll do

• Respond to customer inquiries by phone, email, and other channels
• provide product information and order updates
• assist with order placement and issue resolution
• coordinate with production, quality control, and logistics
• document interactions in the CRM system
• escalate complex issues and follow up
• share recurring concerns and product feedback with management
• and maintain knowledge of products, services, and policies.

What we're looking for

Skills & competencies

estimator

customer service representative

grand rapids mi

hood container corporation

manufacturing

packaging

customer relations

order processing

crm

production coordination

logistics

erp preferred

Work arrangement

• Weekend coverage required

Why this role

The posting requires a high school diploma or equivalent and experience in an estimator or customer service role in manufacturing or an industrial environment. CRM and Microsoft Office proficiency are required; ERP familiarity is preferred.

About the employer

HOOD CONTAINER CORPORATION is hiring for this role. Industry: Corrugated and Solid Fiber Box Manufacturing. Sector: 32.