Automotive Service Advisor

Job overview

The Automotive Service Advisor is an onsite role in Boston, MA, with pay listed at $26–$30; the posting describes the wage as hourly but does not specify a pay period in its pay line. The advisor supports service customers at Carvana Chrysler, Dodge, Jeep, and Ram and helps deliver the company’s stated no-hassle car-buying and service experience. The advisor is the primary customer contact through maintenance and repair, documenting concerns, explaining recommendations and estimates, and communicating repair progress. Coordination with technicians, parts staff, and the service manager helps ensure timely work and a positive customer experience.

What you'll do

• Greet customers
• document vehicle concerns on repair orders
• advise on services and maintenance based on manufacturer guidance, technician findings, and vehicle history
• provide cost and time estimates
• communicate repair status and delays
• coordinate with technicians, parts, and the service manager
• follow warranty and manufacturer processes
• assist with vehicle walk-arounds and loaner or shuttle coordination as needed
• follow up after service.

What we're looking for

Skills & competencies

automotive service advisor

boston ma

carvana

customer service

repair orders

vehicle maintenance

service estimates

technician coordination

warranty processes

dealership dms

$26–$30 (hourly pay stated)

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits
• 401(k) with company match
• student loan payments, vehicle discounts, pet benefits, wellness program, and career development opportunities.

Why this role

Requires three or more years in a customer-facing role and experience as a service advisor, assistant service manager, or similar role at a dealership or reputable independent shop. A valid driver’s license and clean driving record are required.

About the employer

Carvana is hiring for this role. Industry: General Automotive Repair. Sector: 81.