Managed Service Coordinator

Job overview

The Managed Service Coordinator role is remote, as the listing identifies it as fully remote; the posting does not specify compensation. ERGOS Technology Partners provides managed IT services to businesses and organizations across the country. The role supports an assigned service POD and client account team. The coordinator tracks service requests from intake through completion, schedules technical resources, communicates with clients, follows procurement requests, and monitors service-level progress to support timely, organized service delivery.

What you'll do

• Monitor service boards and ticket queues
• prioritize and schedule remote and onsite service delivery
• assign requests to technical resources
• track tickets and follow up on stalled or aging requests
• escalate service risks
• maintain ticket and client communication records
• provide client updates and resolve inquiries
• coordinate technology procurement requests and status
• support account-team commitments and meetings
• identify service-delivery trends and process improvements.

What we're looking for

Skills & competencies

managed service coordinator

remote

ergos technology partners

it services

service coordination

ticket management

sla monitoring

client communication

procurement coordination

account team support

microsoft 365

service delivery

Work arrangement

• Weekend coverage required

Why this role

The posting describes coordination of both remote and onsite service delivery and identifies the role as fully remote.

About the employer

Ergos Technology Partners SAL Offshore is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.