Referral and Admissions Coordinator

Job overview

The Referral and Admissions Coordinator role is onsite in Greenfield, MA, and pays $20–$23 per hour. This full-time, 40-hour-per-week position supports Pioneer Valley Hospice and Palliative Care, helping patients and families access hospice services. The coordinator manages referrals from initial inquiry through admission or closure, gathering and verifying information, communicating with referral sources and care providers, and supporting eligibility and regulatory processes. The work helps facilitate a smooth transition into hospice care for eligible patients.

What you'll do

• Serve as the initial contact for referrals and inquiries
• monitor and respond to electronic, email, internet, fax, and phone referrals
• obtain discharge information
• coordinate and verify information for the electronic medical record
• communicate with agencies involved in patient care
• initiate requests for verbal certification as needed
• collect health information supporting hospice eligibility
• update referral sources on status
• document interactions
• verify insurance coverage
• maintain referral and admissions reports
• support regulatory compliance and prepare initial clinical records.

What we're looking for

Skills & competencies

referral and admissions coordinator

hospice of franklin county

greenfield ma

onsite

hospice

palliative care

patient referrals

admissions coordination

electronic medical records

insurance verification

patient-centered care

$20–$23 per hour

40 hours per week

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, medical insurance, FSA, dental and vision coverage, life and long-term disability insurance, HRA, 401(k), weekly pay, and career growth opportunities.

Why this role

Requires 1–2 years of clinical or medical-office call-center experience and a healthcare-related degree or certificate. Previous hospice and customer-service experience is preferred. The posting specifies a 40-hour workweek.

About the employer

HOSPICE OF FRANKLIN COUNTY is hiring for this role. Industry: Home Health Care Services. Sector: 62.