Customer Service Representative I

Job overview

The Customer Service Representative I role is onsite in Phoenix, AZ; compensation is not specified. The position supports travelers by providing information about airport and city ground transportation options. The representative welcomes travelers, answers questions, directs them to transportation staging areas, and coordinates professionally with airport personnel, law enforcement, and drivers to support a clear and helpful travel experience.

What you'll do

• Welcome travelers and provide friendly greetings
• answer questions about ground transportation
• direct travelers to staging zones
• use handheld devices to communicate, log, and research transportation information
• interact with airport personnel, law enforcement, and drivers
• report security, incident, or maintenance concerns
• provide parking and pickup directions
• keep surrounding areas clean and report equipment issues.

What we're looking for

Skills & competencies

customer service representative i

airport customer service

ground transportation

traveler assistance

phoenix az

ace parking management

handheld devices

parking directions

vacation and sick time

holiday pay

discount programs

Work arrangement

• Weekend coverage required

Benefits & perks

• Vacation and sick time on a prorated basis
• holiday pay based on hours worked
• discount programs.

Why this role

The role involves direct interaction with the traveling public in an airport ground-transportation setting.

About the employer

Ace Parking Management, Inc. is hiring for this role. Industry: Other Airport Operations. Sector: 48.