Access Operations Agent, Cancer Center

Job overview

The Access Operations Agent, Cancer Center role is onsite in Newark, CA, with a stated base pay scale of $28.77 to $32.42 per hour. The role is part of Stanford Health Care’s Enterprise Contact Center Access Operations Contact Center, supporting access to care services. The agent handles patient and provider communications, schedules appointments, and routes inquiries to the appropriate teams. Accurate information, documentation, and escalation help patients access services and support a high-quality contact center experience.

What you'll do

• Respond to inbound and outbound calls and faxed referrals
• schedule and maintain patient appointments
• facilitate communication between patients and clinics
• document and route calls
• identify urgent needs and escalate
• obtain information from care teams and outside facilities
• update insurance information
• follow protocols and compliance standards
• use reference documents and knowledgebase tools.

What we're looking for

Skills & competencies

access operations agent

cancer center

patient scheduling

contact center

patient communications

newark ca

stanford health care

08-hour day

$28.77-$32.42/hour

Work arrangement

• Weekend coverage required

Why this role

High-volume contact center role supporting Cancer Center access operations; requires typing 40 words per minute and medical terminology knowledge.

About the employer

Stanford Health Care is hiring for this role. Industry: HMO Medical Centers. Sector: 62.