Patient Check-In Representative, Primary Care

Job overview

The Patient Check-In Representative, Primary Care role is onsite in Richmond Hill, GA. Compensation is not specified. SouthCoast Health's primary care medical office relies on this position as an initial point of contact for patients and families. The representative supports patient flow by welcoming visitors, collecting and verifying information, monitoring wait times, and notifying clinical staff when patients arrive. The role helps maintain a professional, organized check-in experience while protecting patient confidentiality.

What you'll do

• Greet patients and families
• provide directions and assistance
• prepare or provide check-in forms or a tablet
• verify and update insurance and demographic information
• notify physicians or staff when patients are ready
• monitor wait times and schedules
• maintain sign-in sheets and confidentiality
• follow clinic emergency protocols
• collect copays when required by office procedures.

What we're looking for

Skills & competencies

patient check-in representative

primary care

richmond hill ga

southcoast health

patient reception

check-in

patient records

insurance verification

patient flow

customer service

hipaa confidentiality

high school diploma

Work arrangement

• Weekend coverage required

Why this role

The posting requires a high school diploma or equivalent and at least one year of customer service experience; healthcare receptionist experience is preferred.

About the employer

Down East Community Hospital is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.