Coffee Concierge (Customer Service Representative)
Employment type
Full-time
Work setting
On-site
Location
Houston, TX
Schedule
Day shift
Posted
You'll be redirected to the employer's application page.
Job overview
The Coffee Concierge (Customer Service Representative) role is onsite in Houston, TX. Compensation is not specified. Katz Coffee specializes in small-batch custom roasting and serves restaurants, coffeehouses, offices, and customers across the United States. The concierge supports customers throughout the ordering process by answering questions, resolving concerns, processing orders, and recommending coffee products. The role builds customer relationships and coordinates with sales, operations, and marketing to provide a consistent customer experience.
What you'll do
- Support customers by phone, email, and chat
- answer questions and resolve concerns
- process orders accurately
- build customer relationships
- stay informed about coffee blends, brewing methods, and equipment
- recommend products
- identify appropriate upselling and cross-selling opportunities
- collaborate with sales, operations, and marketing.
What we're looking for
- Skills & competencies
- coffee conciergehouston txkatz coffeecustomer serviceorder managementcoffee recommendationsphone supportemail supportchat supportupsellingsmall-batch coffee
- Work arrangement
- Weekend coverage required
Why this role
The posting welcomes candidates without professional coffee knowledge and says training will be provided; customer-service experience is required.
About the employer
Katz Coffee is hiring for this role. Industry: Coffee and Tea Manufacturing. Sector: 31.
Additional details
- Industry sector
- 31
- Industry
- Coffee and Tea Manufacturing
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 9f82b6fd-a7ab-4ad1-b53e-4bad130542d2