Administrative Call Desk Representative

Job overview

The Administrative Call Desk Representative is an onsite role based in Irvine, CA. Compensation is $18.00 - $22.00 per hour. This position supports the logistics and dispatch operations at Volt, ensuring efficient service delivery for field technicians. This role exists to serve as the primary point of coordination between customers, technicians, and internal teams. The representative manages service orders, monitors technician schedules, and provides accurate status updates to maintain high levels of customer satisfaction and operational efficiency.

What you'll do

• Schedule and dispatch field service technicians.
• Create and monitor Service Orders and Return Authorizations.
• Communicate technician ETAs to customers.
• Coordinate parts logistics and maintain service documentation.
• Manage inbound service requests via phone and email.

What we're looking for

Skills & competencies

full-time

day shift

administrative

call desk

dispatcher

irvine ca

volt

logistics

customer service

$18-$22/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, term life, short-term disability, AD&D, 401(k), and Employee Assistance Program.

Why this role

Full-time Monday-Friday schedule in a fast-paced logistics environment.

About the employer

Volt is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.