Operations Analyst - Customer Service
Employment type
Contract
Work setting
On-site
Location
Racine, WI
Schedule
Day shift
Posted
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Job overview
The Operations Analyst - Customer Service is an onsite role based in Racine, WI. Compensation is not specified for this position, which supports the Corporate Customer Service department at Uline, a leading distributor of shipping and industrial materials. This role exists to transform contact center data into actionable insights that drive operational improvements. The analyst will maintain dashboards and collaborate with stakeholders to enhance service efficiency and business strategy.
What you'll do
- Analyze contact center performance data
- drive improvements in customer service operations
- build and maintain SQL queries and Power BI dashboards
- collaborate with stakeholders to gather project requirements.
What we're looking for
- Skills & competencies
- contractday shiftracine wiulinedata analysissqlpower bicustomer serviceonsiteno on-callno travel
- Work arrangement
- Weekend coverage required
Benefits & perks
- Health insurance, 401(k) with 6% match, bonus programs, paid time off, tuition assistance.
Why this role
Requires SQL and Power BI expertise; includes 401(k) with 6% match from day one.
About the employer
Uline, Inc. is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Process, Physical Distribution, and Logistics Consulting Services
- Occupation code
- 13-1111.00
You'll be redirected to the employer's application page.
Listing ID: 9f33a650-c4ee-429a-99fa-18863066dba8