Hotel Guest Service Representative

Job overview

The Hotel Guest Service Representative role is onsite in Omaha, NE, and pays $18–$20 per hour; experienced candidates may qualify for a higher wage. Flexible availability is required Monday through Friday, weekends, and holidays, with morning shifts from 7:00 a.m.–3:00 p.m. and evening shifts from 3:00 p.m.–11:00 p.m. The role supports guest service at Moxy Omaha Downtown.

What you'll do

• Answer property phones
• make reservations
• check guests in and out
• process payments and maintain the cash drawer
• use the property management system and office equipment
• respond promptly to guest requests and complaints
• and use sales techniques to support occupancy and revenue. The posting seeks customer service and accurate cash-handling experience, strong communication and interpersonal skills, attention to detail, and the ability to work in a fast-paced setting.

What we're looking for

Skills & competencies

hotel guest service representative

omaha ne

moxy omaha downtown

full-time

$18–$20/hr

morning shift

evening shift

7 am–3 pm

3 pm–11 pm

guest check-in and checkout

cash handling

$500 sign-on bonus

Work arrangement

• Weekend coverage required

Benefits & perks

• Hotel discounts and complimentary stays at managed hotels, referral and incentive programs, paid volunteer hours, medical, dental and vision coverage, paid time off, paid sick time, employee assistance program, HSA/FSA options, telehealth, 401(k) match, and eligible performance bonuses.

Why this role

A $500 sign-on bonus is available. The posting describes morning and evening shifts and requires flexible availability for weekdays, weekends, and holidays.

About the employer

NE- Moxy Omaha Downtown is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.