Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Springfield, IL, with compensation of $18–$30 per hour. The Steve Clark Agency/American Family Insurance team supports customers with insurance products and coverage needs. This role helps customers understand offerings and resolve billing questions while maintaining accounts and supporting agency growth. It also includes insurance reviews and quotes, follow-up on sales leads, and assistance with agency goals.

What you'll do

• Assist prospective and existing customers
• answer questions about insurance products
• resolve billing issues
• conduct consultative insurance reviews
• prepare and present quotes
• maintain accounts through policy changes and customer interactions
• follow up on sales leads
• identify cross-selling and new-customer opportunities
• support agency goals.

What we're looking for

Skills & competencies

customer service representative

springfield il

steve clark agency

american family insurance

insurance customer service

billing resolution

insurance quotes

policy changes

customer relationships

cross-selling

hourly pay $18-$30

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid licensing preparation time, bonus paid days off, paid holidays, performance bonuses, dental and vision insurance, donation matching, employee discounts, paid time off, training and development, and advancement opportunities.

Why this role

Paid licensing-class, study, and testing time; bonus paid days off; paid holidays; performance bonuses; dental and vision insurance; donation matching; employee discounts; paid time off; training and development; advancement opportunities.

About the employer

Steve Clark Agency/American Family Insurance is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.