Client Support Desk Analyst

Job overview

The Client Support Desk Analyst role is onsite in Austin, TX, with a stated salary range of $60,000–$75,000 per year. The role supports defi SOLUTIONS’ auto loan origination and servicing products for lenders. This Level 2 technical application support position resolves complex software issues and helps clients use lending applications effectively. By coordinating with clients and internal stakeholders, the analyst helps meet service expectations, improve product experiences, and inform software requirements.

What you'll do

• Review client configurations and business processes
• analyze, troubleshoot, and resolve application issues
• triage and prioritize cases
• develop solutions or engage appropriate resources
• communicate with internal stakeholders
• escalate urgent client requests
• manage cases against service-level agreements
• support software quality assurance testing and validation.

What we're looking for

Skills & competencies

client support desk analyst

austin tx

defi solutions

technical application support

level 2 support

saas

auto lending

loan origination

loan servicing

sql

case management

software qa

$60k–$75k per year

Work arrangement

• Weekend coverage required

Why this role

Level 2 application support focused on business software, not desktop support or general IT help desk work; basic SQL experience required; ServiceNow, loan servicing, and accounting experience preferred.

About the employer

defi AUTO LLC is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.