Office Administrator / Customer Service Coordinator

Job overview

The Office Administrator / Customer Service Coordinator role is onsite in West Chicago, IL, with a stated annual salary of $50,000. Voda Cleaning & Restoration serves homeowners and businesses with cleaning and restoration services, including water damage restoration and mold remediation. The coordinator manages customer contact and administrative workflows that keep jobs moving, from lead response and scheduling through technician coordination, documentation, invoicing follow-up, and customer updates. The role supports daily office operations and the customer experience as the local business grows.

What you'll do

• Respond to incoming leads by phone, email, text, and online inquiry
• schedule inspections, services, projects, and technician appointments
• coordinate calendars and scheduling updates
• provide customer service before, during, and after jobs
• assist with sales follow-up and estimates
• maintain customer records and job documentation in CRM and job systems
• follow up on scheduling, invoices, payments, documentation, and job status
• assist with accounts receivable
• support vendor and business-partner relationships
• assist with onboarding paperwork and office administration
• manage supplies and records
• assist with social media and local marketing
• provide administrative support to ownership and operations
• identify process improvements.

What we're looking for

Skills & competencies

office administrator

customer service coordinator

voda cleaning & restoration

west chicago il

onsite

monday–friday

8 a.m.–5 p.m.

$50,000/year

scheduling

crm

restoration services

office operations

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonuses
• healthcare benefits
• paid time off and holidays
• training and professional development
• opportunity for increased responsibility and compensation.

Why this role

Full-time, in-person role with a regular Monday–Friday, 8:00 a.m.–5:00 p.m. schedule; posting describes potential growth into office management or administrative leadership.

About the employer

Voda Cleaning & Restoration of Chicago West is hiring for this role. Industry: Carpet and Upholstery Cleaning Services. Sector: 56.