Bilingual Customer Service Representative – Spanish

Job overview

The Bilingual Customer Service Representative – Spanish role is onsite in Austin, TX. Compensation is not specified. The role supports customer service center operations for Octagon Consulting LLC. The representative handles customer contacts and transactions, maintains account records, and resolves issues through problem identification, solutions, and follow-up. The role contributes to service quality by providing product information and meeting productivity, quality, and schedule-adherence standards.

What you'll do

• Handle inbound calls, emails, voicemails, and walk-in customers
• process payments and transactions
• maintain customer account records
• identify and resolve customer issues and follow up
• provide product and service information
• meet productivity, quality, and schedule-adherence standards
• support customer service center operations.

What we're looking for

Skills & competencies

bilingual customer service representative

spanish required

customer service

inbound calls

account records

payment processing

issue resolution

austin tx

octagon consulting

on-site

high school diploma or ged

customer service experience

Work arrangement

• Weekend coverage required

Why this role

Spanish bilingual ability is required, along with a high school diploma or GED and at least one year of customer service experience. Call center experience is preferred. The posting specifies on-site work.

About the employer

Octagon Consulting LLC is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.