Front Office Manager

Job overview

Front Office Manager is an onsite role in Knoxville, TN. Compensation is not specified. The position supports the front office at Holiday Inn Express Knoxville Downtown, part of Kana Hotel Group, whose stated mission is to deliver friendly employee service and high-quality value to hotel guests. The manager leads the guest services team and oversees front-office operations, including staffing, reservations, guest concerns, service standards, and department performance. The role helps align daily guest services with the hotel’s operational and financial objectives.

What you'll do

• Manage and monitor front-office employees and standards
• schedule guest service team members based on labor standards and forecast occupancy
• train and develop employees and assist with performance reviews and disciplinary action
• screen applicants and conduct initial interviews
• serve as manager on duty and address complaints, disturbances, special requests, and other issues
• develop department plans and participate in the hotel budget
• manage revenues, expenses, reservations, and room occupancy
• communicate daily activities and guest requests to staff
• coordinate with housekeeping and hotel management
• maintain credit control, transaction handling, guest security, and emergency procedures
• hold monthly department meetings.

What we're looking for

Skills & competencies

front office manager

guest services

hotel operations

hospitality

knoxville tn

holiday inn express knoxville downtown

kana hotel group

reservations

team leadership

guest experience

budget planning

housekeeping coordination

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, and dental
• 401(k)
• immediate earned-wage access
• vacation and sick time
• holiday pay
• bonus opportunities
• brand-specific employee discounts
• long- and short-term disability
• life insurance.

About the employer

Holiday Inn Express Knoxville Downtown is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.