Customer and Community Growth Manager

Job overview

The Customer and Community Growth Manager is a hybrid role in Washington, DC, with four office days per week and Wednesdays designated for work from home; compensation is described as competitive, with no numeric salary specified. Nitra builds fintech and software solutions to help doctors manage their practices and focus on patient care. The manager builds customer engagement and advocacy programs to increase product adoption, retention, referrals, and expansion. The role connects marketing, customer success, product, partnerships, and revenue teams to strengthen relationships with healthcare practice owners and inform product strategy.

What you'll do

• Build specialty- and role-specific customer communities
• launch online forums, networking groups, regional chapters, councils, summits, and events
• develop adoption and cross-product growth initiatives
• manage advocacy and referral programs
• lead customer communications and educational content
• create thought leadership
• manage advisory boards and physician councils
• partner across teams
• and measure and optimize engagement programs.

What we're looking for

Skills & competencies

customer and community growth manager

washington dc

nitra

full-time

hybrid

customer communities

customer advocacy

healthcare technology

fintech

customer engagement

product adoption

retention

four office days

wednesday work from home

Work arrangement

• Weekend coverage required

Benefits & perks

• Equity, health, vision, and dental insurance options, and an employer 401(k) match.

Why this role

The posting specifies a hybrid schedule with four office days weekly and Wednesdays working from home.

About the employer

nitra is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.