Retail Research and Support Specialist

Job overview

The Retail Research and Support Specialist role is onsite in Hills, IA, with a full-time Monday–Friday schedule from 8:00 a.m. to 5:00 p.m. and a one-in-three Saturday morning rotation, averaging 40 hours per week. Compensation is not specified. The role is part of Hills Bank’s Retail Operations team and supports service to bank customers through branch staff. The specialist provides real-time guidance to branch employees, researches customer-related requests, and helps resolve complex questions and escalated issues. The role supports accurate, consistent customer service while identifying process, product, training, and service improvements.

What you'll do

• Answer retail product and account questions from branch staff
• investigate complaints and unresolved issues
• coach staff through error resolution
• triage and route inquiries
• maintain resource documentation
• complete research requests
• set up and track levies and garnishments while following state and federal regulations
• identify and communicate process or service improvements.

What we're looking for

Skills & competencies

retail research and support specialist

retail banking

branch support

customer service

research

hills ia

hills bank

full-time

monday–friday

saturday rotation

40 hours/week

levies and garnishments

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting describes a comprehensive employee benefits package but does not specify individual benefits.

Why this role

Requires a high school diploma and experience in retail banking or operations at a community bank or equivalent; includes a one-in-three Saturday morning rotation.

About the employer

Hills Bank is hiring for this role. Industry: Commercial Banking. Sector: 52.