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Technical Customer Service Agent — PC Support
iBUYPOWER · City of Industry, CA · Technical Support Department
Compensation
$24 – $28 /hr
Employment type
Full-time
Work setting
On-site
Location
City of Industry, CA
Schedule
Day shift
Posted
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Job overview
The Technical Customer Service Agent — PC Support role is onsite in City of Industry, CA. Pay is $24–$28 per hour. The position supports iBUYPOWER’s Technical Support Department and its customers.
What you'll do
- Diagnose and troubleshoot desktop and laptop computer issues
- repair or rebuild defective computers as needed
- respond to customer concerns by email, chat, phone, text, social media, and other listed channels
- escalate issues when needed
- issue parts return authorizations and sales orders
- update customer records and notes
- communicate findings and requests to customers.
What we're looking for
- Skills & competencies
- technical customer servicepc supportcomputer repairdesktop troubleshootinglaptop troubleshootinghardwarewindowscity of industry caibuypower$24–$28/hour
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, and vision insurance
- primary care and specialist visit reimbursements
- basic life insurance
- paid time off and sick leave
- paid holidays
- birthday day off
- 401(k) with employer match.
Why this role
The role combines PC repair and troubleshooting with customer support across multiple communication channels.
About the employer
iBUYPOWER is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Marketing Consulting Services
- Occupation code
- 15-1232.00
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