Technical Support Representative — Hybrid or Remote

Job overview

The Technical Support Representative role is available in a hybrid or fully remote arrangement, depending on business needs, position requirements, and candidate qualifications; the listing identifies Metairie, LA as the location. Compensation is not specified. The role is part of the company’s Call Center department. The representative diagnoses customer technology and service problems, explains solutions and next steps, and follows issues through resolution. Accurate documentation and escalation of unresolved issues help maintain customer satisfaction and support the company’s service operations.

What you'll do

• Provide technical support to customers experiencing service problems
• ask questions and document details to diagnose issues
• explain solutions, options, and estimated next steps
• keep customers updated
• confirm appropriate changes were made
• refer unresolved issues to designated departments
• record customer interactions, inquiries, complaints, and actions in business software.

What we're looking for

Skills & competencies

technical support representative

call center

cablesouth media iii

hybrid

remote option

metairie la

customer support

technical troubleshooting

broadband technology

issue documentation

customer communication

high school diploma

problem solving

Work arrangement

• Weekend coverage required

Why this role

Hybrid or fully remote work may be available depending on business needs, position requirements, and candidate qualifications; broadband technology knowledge is preferred.

About the employer

CABLESOUTH MEDIA III LLC is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.