Aircraft Maintenance Analyst (AMA)

Job overview

The Aircraft Maintenance Analyst role is onsite in Phoenix, AZ, with compensation of $65,000–$85,000 per year. Jet Support Services, Inc. provides maintenance programs and related services for business aviation; this role supports subscribers to its Traxxall product. The analyst applies aircraft maintenance experience to customer support, maintenance analysis, and product guidance. The role helps customers use maintenance software and programs effectively while supporting aircraft safety, reliability, and operational goals.

What you'll do

• Serve as a customer point of contact
• advise on product use, maintenance practices, and troubleshooting
• engage customers to resolve issues and support adoption
• analyze product usage, performance, and compliance data
• collaborate with sales, product development, and onboarding teams
• gather feedback for product improvements.

What we're looking for

Skills & competencies

aircraft maintenance analyst

phoenix az

jet support services

business aviation

aircraft maintenance

traxxall

customer support

maintenance analysis

data analysis

customer success

$65k–$85k

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance and retirement savings programs, available starting on day one for eligible full-time employees in the USA, Canada, or the Philippines.

Why this role

Combines hands-on aircraft maintenance knowledge with customer support for the Traxxall maintenance tracking product.

About the employer

Jet Support Services, Inc. is hiring for this role. Industry: Other Support Activities for Air Transportation. Sector: 48.