Full-Time Team Leader

Job overview

The Full-Time Team Leader role is onsite at Jeni’s Southside Works shop in Pittsburgh, PA, with average hourly earnings stated as $21.41, including an estimate based on base pay and prior-year tips. Jeni’s describes its scoop shops as central to its mission of making better ice creams and bringing people together. The team leader runs shifts, supports daily shop operations, and serves as a coach and role model for the shop team. The role helps ensure smooth service by handling operational responsibilities, training and coaching team members, and communicating with shop leadership.

What you'll do

• Lead shifts and perform limited executive functions, including inventory management and handling deposits
• carry out shop operations and service functions
• coach and role-model for the shop team
• train and coach Ambassadors
• communicate with leadership
• and help shifts run smoothly while providing customer service.

What we're looking for

Skills & competencies

full-time team leader

pittsburgh pa

jeni's

southside works

$18.50–$21.41/hour

tips

shift leadership

inventory management

customer service

team coaching

scoop shop

variable shifts

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off and holidays
• 4% 401(k) match after three months
• one-month paid sabbatical after three years of continuous service
• annual paid volunteer day
• 50% discount at Jeni’s Scoop Shops and online
• career development opportunities.

Why this role

The stated $21.41 average hourly earnings are an estimate based on the 2026 base pay rate plus the 2025 hourly tip average; actual tips may vary. The posting states that Jeni’s will add pay if average earnings fall below $18.50 per hour in a two-week pay period in Pennsylvania. Variable shifts may include opening, closing, and weekends.

About the employer

Jenis Splendid Ice Creams LLC. is hiring for this role. Industry: Snack and Nonalcoholic Beverage Bars. Sector: 72.