Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Huntsville, AL, with compensation of $36,000–$42,000 per year. Rocket City HR is hiring for customer support that connects customers with sales, production, purchasing, and other departments. The role exists to guide customer inquiries and requirements through the sales and production process, supporting accurate orders, timely updates, and a responsive customer experience.

What you'll do

• Serve as the primary contact for inquiries about products, services, quotes, orders, repairs, and calibration
• communicate with customers
• support quote preparation, order processing, follow-up, and account management
• coordinate requirements and project updates with internal teams
• communicate lead times, order and shipment status
• maintain customer, order, and service records
• process purchase orders, sales orders, and service requests
• resolve customer concerns
• support continuous improvement.

What we're looking for

Skills & competencies

customer service representative

huntsville al

rocket city hr

full-time role

customer support

order processing

inside sales support

technical products

load cells

calibration services

microsoft office

manufacturing environment

Work arrangement

• Weekend coverage required

Why this role

Supports technical measurement products and services, including load cells, weighing components, and calibration services.

About the employer

Rocket City HR is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.