Community Liaison — Intake and Referral Coordinator

Job overview

The Community Liaison — Intake and Referral Coordinator role is onsite in Hagerstown, MD; compensation is not specified. The position supports Change Health Systems’ outpatient mental health center programs in the Washington County area and serves as a liaison with community and referral partners. The role manages the client referral and intake pipeline, connects prospective clients with available programs, and helps maintain relationships with community stakeholders. It also supports records, approvals, marketing, and quality assurance activities for the organization’s programs.

What you'll do

• Manage prospective client and referral agency inquiries
• handle referral-line and website inquiries
• route requests to appropriate programs
• maintain referral database records and statuses
• facilitate intake forms and documentation
• track clinical and medical approvals
• develop referral-source relationships
• represent the organization in community engagements
• link individuals to community resources and peer support
• assist with compliance reviews and quality assurance.

What we're looking for

Skills & competencies

community liaison

intake coordinator

referral coordinator

hagerstown md

change health systems

mental health

client intake

referral pipeline

community partnerships

quality assurance

human services

Work arrangement

• Weekend coverage required

Benefits & perks

• For employees working 30 or more hours per week: compensation and benefits package, 401(k) with company match, paid time off, holiday pay, and annual bonus plan.

About the employer

Change Health Systems I is hiring for this role. Industry: Outpatient Mental Health and Substance Abuse Centers. Sector: 62.