Bank Customer Service Representative

Job overview

The Bank Customer Service Representative role is listed in Tampa, FL. The posting states pay of $14–$15.20 per hour and describes the position as supporting financial-services clients; it does not specify whether this particular opening is onsite, hybrid, or remote. MCI provides customer experience and business process outsourcing services through contact centers. The representative handles customer inquiries about bank products, accounts, and processes through calls, email, and live chat. The role supports customer issue resolution, accurate account documentation, and compliance with client procedures for financial inquiries.

What you'll do

• Handle inbound customer calls, email, and live chat
• understand customer needs and resolve issues
• escalate issues when needed
• use knowledge bases and training to answer questions
• maintain accurate customer relationship management records and call documentation
• follow client processes, scripts, policies, confidentiality requirements, and attendance and training schedules.

What we're looking for

Skills & competencies

bank customer service representative

banking support

financial services

customer service

contact center

inbound calls

email support

live chat

tampa fl

mci careers

$14–$15.20 per hour

paid training

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid on-the-job training
• advancement opportunities including supervisor, trainer, talent acquisition, and operations management.

Why this role

The posting describes paid on-the-job training, full-time and part-time openings, multiple schedule options, and advancement opportunities.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.