Remote Support Technician
Employment type
Full-time
Work setting
On-site
Location
McLean, VA
Schedule
Day shift
Posted
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Job overview
The Remote Support Technician is an onsite role based in McLean, VA. Compensation is not specified for this position, which supports the MANTECH team in providing 24/7 IT support. This role exists to triage, categorize, and resolve Tier 0–2 IT incidents. The technician works collaboratively to support IT infrastructure and mission-critical applications, ensuring timely problem identification and resolution.
What you'll do
- Utilize ITIL-based processes to efficiently manage and resolve incoming incidents, service requests, and demands.
- Troubleshoot, analyze, and resolve hardware, software, and network issues.
- Provide user support and basic training for common applications.
- Collaborate with cross-functional IT teams to restore services.
- Manage user accounts, access permissions, and perform special administrative tasks.
What we're looking for
- Skills & competencies
- full-timeday shiftmclean vamantechsupport technicianit supporthelp deskwindowsactive directoryonsiteweekend required
- Work arrangement
- Weekend coverage required
Why this role
TS/SCI with Polygraph required
About the employer
MANTECH is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Facilities Management Services
- Occupation code
- 15-1232.00
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Listing ID: 9dc1bbc9-32d8-4c7b-9327-a069b972abbc