IT Service Desk Technician

Job overview

The IT Service Desk Technician role is onsite in Dallas, TX, with stated pay of $51,520–$70,840 per year. Atkore provides electrical, safety, and infrastructure solutions, and this position reports to the Manager of IT Infrastructure and Operations. The role provides first-level technical support to Atkore users and helps maintain shop-floor systems and equipment. It triages and resolves incidents, documents solutions, coordinates escalations, and supports reliable service across the organization.

What you'll do

• Assess, triage, research, and resolve first-level application and hardware requests
• log and track incidents through resolution
• coordinate with other service resources
• document resolutions and update knowledge bases
• provide professional customer support
• support and maintain shop-floor systems and equipment
• work with internal teams on equipment needs.

What we're looking for

Skills & competencies

it service desk technician

information technology

technical support

help desk

application support

hardware troubleshooting

active directory

manufacturing systems

dallas tx

atkore

$51,520–$70,840/year

monday–friday

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, and dental insurance
• life insurance
• short- and long-term disability insurance
• 401(k)
• paid time off
• and paid holidays.

Why this role

Onsite role with a Monday–Friday, 8:00 a.m.–5:00 p.m. schedule and a 40-hour workweek. Applicants must be authorized to work in the United States without sponsorship now or in the future.

About the employer

Atkore Management, LLC is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.