Customer Service Representative – State Farm Agent Team Member

Job overview

The Customer Service Representative – State Farm Agent Team Member role is onsite in Charlotte, NC. Compensation is $40,000–$60,000 per year. The position supports an independent State Farm agent marketing State Farm insurance and financial service products. The representative develops customer relationships and helps customers understand insurance options through needs-based reviews. By identifying needs, scheduling appointments, and marketing appropriate products, the role supports the agency’s customer service and marketing goals.

What you'll do

• Establish and follow up on customer relationships
• educate customers about insurance options using a needs-based review process
• develop leads and schedule appointments
• identify customer needs and market appropriate products and services
• communicate with customers and work collaboratively with the team.

What we're looking for

Skills & competencies

charlotte nc

brad riley state farm agent

customer service representative

insurance

financial services

customer relationships

needs-based reviews

lead development

appointment scheduling

$40k–$60k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Hiring bonus, 401(k), performance-based bonus, health insurance, paid time off, flexible schedule, advancement opportunity, and training and development.

Why this role

The agency describes a structured onboarding plan, a 16-person team across two offices, annual trips, and quarterly company outings.

About the employer

Brad Riley - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.