Customer Service Representative – State Farm Agent Team Member

Job overview

The Customer Service Representative – State Farm Agent Team Member role is onsite in San Mateo, CA. Compensation is $45,000–$60,000 per year. The role supports Wilson Ku’s State Farm insurance agency and its client service and growth. The representative responds to customer inquiries, assists with policy changes, processes claims, and maintains interaction records. The role helps clients understand and manage their insurance needs while supporting a consistent agency experience.

What you'll do

• Answer customer inquiries and provide policy information
• assist clients with policy changes and updates
• process insurance claims and follow up with clients
• maintain accurate records of customer interactions
• coordinate with agency team members and anticipate community members’ needs.

What we're looking for

Skills & competencies

customer service representative

insurance customer service

policy support

claims processing

san mateo ca

wilson ku state farm agent

full-time

$45k–$60k

health insurance

simple ira

license reimbursement

mandarin or cantonese preferred

Work arrangement

• Weekend coverage required

Benefits & perks

• Simple IRA, license reimbursement, health insurance, paid time off, training and development, advancement opportunities, performance-based bonus, and flexible schedule.

Why this role

Previous customer service experience is preferred. Mandarin or Cantonese bilingual ability is preferred. The posting lists license reimbursement and training and development.

About the employer

Wilson Ku - State Farm Agent is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.