Retail Operations Manager

Job overview

Retail Operations Manager PetSmart is seeking a Retail Operations Manager in Paragould, AR. Compensation is not specified. This role is onsite. This position is accountable for driving operational excellence, merchandising, inventory management, pet care operations, leading associates, financial outcomes, and maintaining a safe and organized store environment.

What you'll do

• People Leadership: Participates in employment decisions such as recruiting, interviewing, and coaching.
• Facilitates the associate experience and supports associate development.
• Address and administer associate complaints and grievances.
• Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
• Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy.
• Coordinates staffing coverage for process activities in pivotal areas of the store.
• Validates completion of assigned operational messages and engagement video compliance.
• Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
• Recognizes and celebrates associates driving overall associate engagement.
• Overall Store Experience: Accountable for and provides oversight for the healthcare of store owned pets.
• Accountable for, provides oversight, and validates proper execution of inventory management and pricing processes.
• Evaluates operations and seeks opportunities to continuously improve experiences and services.
• Maintains vendor relationships, backroom standards, and communication boards.
• Oversight of the processes related to the Buy Online and Pick Up In Store and Ship From Store programs.
• Identifies and reacts to sales trends through analysis and merchandising activities.
• Responsible for making sound merchandising decisions.
• Maintains store standards and leads a culture of empowerment.
• Ensures a safe environment for our associates, pets, and pet parents.
• Responsible for taking immediate action and reporting when a sick/injured pet is identified in store.
• Shared responsibility with store opening and closing procedures.
• Expense Management: Drives and identifies opportunities to grow the business and holds associates accountable in achieving store P&L expectations.
• Analyzes inventory management reporting.
• Manages expenses such as labor and supplies.
• Leverages Home Office partners and resources.

What we're looking for

Experience

3+ years of retail leadership or experience in a customer-focused environment. Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail.

Skills & competencies

retail operations manager

full-time

paragould ar

petsmart

management

retail leadership

inventory management

pet care

associate development

customer service

united states

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid Weekly, Health & Wellness Benefits, 401k Plan with company match, Paid Time off for full-time associates, Associate discounts, Tuition Assistance, Career pathing, Development opportunities

About the employer

PetSmart is hiring for this role. Industry: Electronics and Appliance Retailers. Sector: 44.