Senior Technical Support Engineer (Remote or Hybrid)

Job overview

Senior Technical Support Engineer may be remote or hybrid; hybrid work is available in Exton or Philadelphia, Pennsylvania, with three in-office days per week for those near an office. Compensation is not specified. The role supports Bentley products used in infrastructure projects worldwide. The engineer will resolve complex customer issues across cloud services, databases, networks, and integrations, while sharing expertise and improving support practices. The work helps maintain customer satisfaction and informs product improvements through collaboration with engineering, product, and support teams.

What you'll do

• Investigate complex technical issues and root causes
• support Bentley products and integrations across cloud services, databases, networks, and connected technologies
• collaborate with engineering, product, and support teams
• provide technical training, documentation, talks, and mentoring
• identify recurring risks and improvement opportunities
• improve troubleshooting, testing, and support processes
• communicate technical findings to technical and non-technical audiences.

What we're looking for

Skills & competencies

senior technical support engineer

remote or hybrid

exton pa

philadelphia pa

bentley systems

microsoft azure

windows server

networking

rest apis

sso

oauth

cloud certification

customer support

Work arrangement

• Weekend coverage required

Benefits & perks

• Bentley Impact Day
• colleague recognition programs
• inclusion, belonging, and wellbeing initiatives
• salary and benefits package.

Why this role

Remote or hybrid arrangement; requires a current role-relevant cloud certification or evidence of achieving one within 90 days.

About the employer

Bentley Systems is hiring for this role. Industry: Software Publishers. Sector: 51.