Participant Service Representative I

Job overview

The Participant Service Representative I role is 100% onsite in Frostburg, MD. Compensation is stated as $17.75 per year in the posting. The role supports the company’s multichannel Federal Call Center and its federal contract clients. The representative handles inbound and outbound calls, resolves inquiries and requests, and documents transactions in accordance with company processes and performance standards. The work supports service-level commitments and customer service goals.

What you'll do

• Respond to inbound and outbound calls
• clarify, research, and process caller inquiries
• resolve problems or escalate unresolved issues
• complete transactions and forward requests
• transfer misdirected callers
• document calls and update customer accounts accurately
• meet individual and department quality, KPI, and service-level standards
• complete assigned training and coordinate shift handoffs.

What we're looking for

Skills & competencies

participant service representative

call center

customer service

inbound calls

outbound calls

federal contract support

frostburg md

ra ccs

medical benefits

dental benefits

vision benefits

15 days paid vacation

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental and vision benefits at no cost, plus 15 days of paid vacation
• benefits eligibility begins on the first day of employment.

About the employer

RA CCS, LLC. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.